Webroot not updating
The most important and commonly-used commands will be discussed throughout this document; an exhaustive list also appears near the end of the document. The authenticator validates that you control the domain(s) you are requesting a certificate for, obtains a certificate for the specified domain(s), and places the certificate in the directory on your machine.The authenticator does not install the certificate (it does not edit any of your server’s configuration files to serve the obtained certificate).
If you’re getting a certificate for many domains at once, the plugin needs to know where each domain’s files are served from, which could potentially be a separate directory for each domain.
I am connected to the internet, so I don't know what the problem is. We have no anti-virus protection on our computer right now.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process.
For more information about using Web Threat protection while surfing or using search engines, see During installation, Secure Anywhere prompted you to install the Safari extension, and also extensions for Chrome and Firefox, if they are installed.
If you declined to install these, you cannot use Web Threat protection.