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These computer networks are then linked via the Internet to the World Wide Web making it easier to communicate with suppliers, clients and business partners.

In the modern workplace there is a computer at every desk with each networked to form part the company’s local or wide area network.

Advances in Journalism and Communication Vol.2 No.2(2014), Article ID:46620,7 pages DOI:10.4236/ajc.2014.2222005 The Impact of Computer Mediated Communication (CMC) on Productivity and Efficiency in Organizations: A Case Study of an Electrical Company in Trinidad and Tobago Kenrick Bob University of Trinidad and Tobago, O’Meara Campus, Arima, Trinidad and Tobago Email: [email protected] Copyright © 2014 by authors and Scientific Research Publishing Inc.

This work is licensed under the Creative Commons Attribution International License (CC BY). Received 5 April 2014; revised ; accepted ABSTRACTThis study investigates how computer mediated communication (CMC) and the electronic mailing system in particular have impacted on productivity and efficiency not to mention interpersonal interaction and increased use of technology in the organization.

One of the biggest users of computers and computer networks is the business environment.

Most companies have local and wide area networks that link individual computers from the same location and multiple locations to each other so that information and messages can be shared.

Introduction Technology plays a major role in all human cultures and societies, from the first group of humans who domesticated fire to be used as a weapon and a tool to the development of the light bulb that sparked the age of electrification to the development of the computer and the Internet that resulted in our present information age (Green, 2002).

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The potential outcomes of the study were that workers’ productivity and efficiency will generally increase, interpersonal interaction will generally decrease, and workers’ usage of new technology will be varied based on age, gender and educational level.2.

However, while the findings revealed that the introduction of CMC increased its use as a whole, it impacted negatively on interpersonal relationships among respondents.

Keywords: Computer Mediated Communication (CMC), Interpersonal Interaction, Productivity and Efficiency, Technology in Organizations1.

The investigation was conducted using an electricity company in Trinidad and Tobago as a case study.

The company was chosen based on the fact that it had attained a 78% computerization and networking of its office staff with plans to be fully computerized by 2010.

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